Help Center

Offers overview

Drive Gen Z sales growth by creating student promotions including discounts, BOGOs and other incentives that can be redeemed online or in-store. Use your own codes or let students redeem in-store with a digital UNiDAYS ID.

Creating an offer

When creating an offer on the UNiDAYS Platform Manager, always remember that the following fields are member-facing and will impact your click/redemption rates.

1. Go to Your Program > Create Benefit > Offer
2. Offer title: (Visible to members) Provide a basic description of your offer that will appear to members. Ex: "50% off all clothes & accessories!"
   
3. Offer description: (Visible to members, website, app, and in our emails) Describe your offer in more detail. Do any exclusions apply? Tell members exactly what they need to know in 140 characters or less.
   Ex: "UNiDAYS members get 50% off all clothes and accessories until the end of the month! Offer expires 2/29."
   
4. Destination url: If applicable, be sure to include a relevant and accurate URL that directs members to your offer.
5. Image upload: (Visible to members) Although this field is optional, it's highly encouraged to include an image along with your offer that accurately depicts both your brand and this particular offer. Members are more likely to click on/redeem an offer with engaging image.
6. Code types:
   • Choose Unique code per member if each member will use a code which is unique to them each time they redeem.
   • Choose Unique code if each user will be using a different code. If using unique codes, upload a multi-line .csv file of unique offer codes. The file should be formatted with single column, line delimited as per the sample image below. 
     
   • Choose Generic Code if each user will be using the same code. If using a generic code, simply input the code in the field provided.
7. Terms and conditions: You’ll have the option to provide terms and conditions for your offer. If provided, they will be appended to the UNiDAYS Standard Terms and Conditions. If no terms and conditions are provided, the UNiDAYS Standard Terms and Conditions will still appear.
8. Click Schedule Offer if you are ready to schedule or publish your offer immediately.
   
   • Review Offer: Here you can indicate your desired start date (required) and end date (optional).
     • To create an always-on offer, simply omit the end date.
     • Click Go Back to make additional changes before publishing. 
   • Create post: You will also have an option to check Create Post. If left unchecked, your Offer will be Scheduled or Published, but not yet visible to your members. If checked:
     • Your new Offer will be visible on the app as an Offer Post, learn more about Offer Posts here. 
     • The Offer Post will be shared in your program members' inboxes, notifying them of your new offer.
   • Click Schedule Offer to publish or schedule your Offer.

Editing an offer

1. ‘Your Program’ > ‘Live Benefits’
2. Choose from any of your live, scheduled or draft offers and select ‘Edit’.
3. Make your desired edits and click ‘Schedule Offer’.

Note: Coupon codes cannot be edited once an offer has been saved as a draft. If you are using unique offer codes, you may add additional codes by uploading a new .csv file. However, you cannot remove the previously uploaded .csv. To remove a previously uploaded .csv of unique offer codes or to change a generic offer code, you must delete your current offer and create a new one. 

Deleting or expiring an offer

1. Go to 'Your Program’ > ‘Live benefits’
2. Choose from any of your live offers and select ‘Unpublish’.
3. Once you click ‘Unpublish’, your offer will be reverted back to draft mode and will no longer be visible to members, however you will retain the offer information for reporting purposes and can republish it at any time. 

Checking the status of unique offer codes

1. Go to Your Program > ‘Live Benefits’
2. Choose from any of your live offers and select ‘Code summary’.
3. You will see a summary of how many unique codes have been redeemed and how many are remaining.
4. You will receive an email when you have no unique offer codes remaining.

Adding more codes to a unique code offer

1. Go to ‘Benefits’ > ‘View your Offers’ or navigate directly to https://manage.myunidays.com/offers
2. Choose from any of your live unique code offers and select ‘Add codes’.
3. Upload a new multi-line .csv file of unique offer codes. The file should be formatted single column, line delimited as per the sample image below.
4. Click ‘add’.
   
   

Giveaways overview

Giveaways are flexible rewards that you can use to grow your student program. Get creative with giveaways: they can include coupon codes, free merch, giftcards or even unique branded experiences. Giveaways can have single or multiple winners and can run for any period of time.

Due to the flexible nature of this Benefit, at this time giveaways cannot be managed in a completely self-service capacity. Use the following process to submit a request for a giveaway to be created.

Requesting a giveaway

Giveaways cannot be created in a self-service capacity at this time. However, your account director will be happy to work with you to plan and schedule a giveaway on your brand’s behalf.

• Europe, Middle East, Asia & Africa: support.emea@myunidays.com
• United States, Canada & Mexico: support.na@myunidays.com

Deleting a giveaway

Giveaways cannot be deleted in a self-service capacity at this time.

• Europe, Middle East, Asia & Africa: support.emea@myunidays.com
• United States, Canada & Mexico: support.na@myunidays.com

Processing time for giveaway requests

The average processing time for giveaway requests is 3-5 business days, however this will vary based on the volume of requests in the queue. 

• Europe, Middle East, Asia & Africa: support.emea@myunidays.com
• United States, Canada & Mexico: support.na@myunidays.com

Giveaway winner selection

Winner selection for giveaways is managed by UNiDAYS on your behalf. However, you are responsible for providing the giveaway and redemption details. For example, if you are giving away a free product, you may need to provide a coupon code redeemable for that free product that UNiDAYS can pass on to the winner.

Giveaway redemptions

Most giveaway redemptions can be managed by UNiDAYS on your behalf. However, depending on the type of giveaway (physical prizes or unique experiences), you may need to be involved in the redemption process. 

• Europe, Middle East, Asia & Africa: support.emea@myunidays.com
• United States, Canada & Mexico: support.na@myunidays.com

Scholarships overview

Give back to students by helping them fund their educations—and earn their loyalty in return. Scholarships can be awarded in any amount starting from $1,000 and can run for any period of time. At this time, scholarships can only have one winner.

Note: At this time, scholarships are available in the U.S. and Canada only.

Additionally, due to the flexible nature of this benefit, scholarships currently cannot be managed in a completely self-service capacity. Use the following process to submit a request for a scholarship to be created.

Creating a scholarship

Scholarships cannot be created in a self-service capacity at this time. However, your account director will be happy to work with you to plan and schedule a scholarship on your brand’s behalf. Please reach out to your account director or support.na@myunidays.com to get started.

Deleting a scholarship

Scholarships cannot be deleted in a self-service capacity at this time. Contact your account director or support.na@myunidays.com for assistance.

Processing time for scholarship requests

The average processing time for scholarship requests is 3-5 business days, however this will vary based on the volume of requests in queue. Contact your account director or support.na@myunidays.com if you need to expedite a request.

Winner selection for scholarships

Winner selection for scholarships is managed by UNiDAYS on your behalf. However, you are responsible for providing the full monetary value of your committed scholarship.

Scholarship redemptions

All scholarship redemptions are managed by UNiDAYS on your behalf. However, you must provide UNiDAYS with the full monetary value of the scholarship in advance of the scholarship go-live so that UNiDAYS can manage the redemption for you.

Offers

When creating an offer on the UNiDAYS Platform Manager, always remember that the following fields are member-facing and will impact your click/redemption rates.

Below are some tips to follow when creating Offers.

• 'Discount title': Give your discount a concise and catchy name that tells members what it is in 40 characters or less.

Discount titles are important because they tell members what exactly you're offering and entice them to click/redeem. They also appear on UNiDAYS' website, app, and in our emails.

Example: "50% off all clothes & accessories!"

• 'Discount description': Describe your offer in more detail. When does it start/end? Do any exclusions apply? Tell members exactly what they need to know in 140 characters or less.
  
  Discount descriptions are important because they give your offer deeper context. They also appear on UNiDAYS' website, app, and in our emails.
  
  Example: "UNiDAYS members get 50% of all clothes and accessories until the end of the month! Offer expires 2/29."
     
• 'Destination url': If applicable, be sure to include a relevant and accurate URL that directs members to your offer.
  
  Accurate URLs are important because they allow members to click on/redeem your offer.
  
  
• Image: Although this field is optional, it's highly encouraged to include an image along with your offer. Upload an image that accurately depicts both your brand and this particular offer.
  
  Images are important because they make Offers more engaging and noticeable. Members are more likely to click on/redeem an offer when it is accompanied by an image.

Using the example fields above, here's how a best practice offer would appear on the UNiDAYS Platform:

Giveaways and Scholarships

At this time, giveaways and scholarships are not yet available in a completely self-service capacity. However, it is nonetheless important to provide your account director with the following information:

• an enticing giveaway/scholarship title and description
• an engaging image to accompany your giveaway/scholarship
• detailed instructions for applying and/or redeeming

Questions? Contact your account director or support.na@myunidays.com for more help.